Our Customers
Every Célon Atelier piece begins with material and gesture.
Before elegance comes the work shaping refining adjusting.
This process demands precision patience and mastery. Each piece is crafted with discipline to create balance substance and effortless wear.
Material and time are essential. Our pieces are designed to endure both in quality and in aesthetic.
At Célon Atelier craftsmanship is not a statement it is a visible reality in every detail.
Frequently Asked Questions
Do you have a question about your order or one of our products? There is a strong chance you will find the answer in our Frequently Asked Questions. Click here to view the FAQ.
If you cannot find the information you need, please contact us via the contact form. Our team will respond within 24 hours.
We accept payments via Bancontact, credit card, PayPal and iDEAL.
If you are unsure whether your preferred payment method is available, please proceed to the checkout page to view all available options.
All transactions are processed through secure and reliable payment systems and are fully encrypted to ensure your information remains safe.
Delivery times may vary slightly depending on your location and current demand.
Orders are processed within 1–2 business days (Monday to Friday).
Estimated delivery time is 4–12 business days, excluding weekends and public holidays.
You will receive a confirmation email with tracking information once your order has been shipped.
If you have not received your order confirmation email, please check your spam or junk folder first.
If you still cannot find it, contact us at contact@celon-atelier.be and include your full name and the email address used for your order.
Our customer support team will assist you as quickly as possible.
You have the right to cancel your order within 14 days of receiving it, without providing a reason.
After cancelling, you have an additional 14 days to return the product.
Once we have received your return, you will be refunded the full purchase amount, including the original shipping costs.
Return shipping costs are the responsibility of the customer. Please consult your chosen carrier for the applicable rates.
Return shipping costs are the responsibility of the customer.
The exact cost depends on the carrier you choose. We recommend consulting your selected shipping provider for current rates and delivery options.
If you need assistance with your return, our customer support team is happy to help.