We accept payments via major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.

If you are unsure whether your payment method is supported, simply proceed to checkout to view all available options.

All transactions are processed through secure and reliable payment systems to ensure 100% protection.

Due to high demand for our products, your order may occasionally take slightly longer to arrive than expected. We appreciate your patience and understanding.

If the estimated delivery time has passed and you still have not received your order, please contact us at contact@celon-atelier.be.

Our team will promptly investigate the status of your shipment and assist you as quickly as possible.

If you have not received your order confirmation email, please check your spam or junk folder first.

If you still cannot find it, contact us at contact@celon-atelier.be with your full name and the email address used for your order.

Our team will assist you as quickly as possible.

If you would like to cancel your order, please contact us as soon as possible at contact@celon-atelier.be.

Kindly include your full name, order number (for example #0000, as shown in your confirmation email), and the reason for your cancellation request.

Please note that we can only cancel orders that have not yet been processed or shipped.

Delivery times may vary depending on your location.

Because our products are shipped directly from our suppliers, processing and shipping may take slightly longer than traditional retail stores. This allows us to offer our products at highly competitive prices.

The average delivery time is 4–12 business days (Monday to Friday, excluding public holidays).

Once your order has been shipped, you will receive a tracking link to follow your delivery.

To request a return or exchange, please contact our customer support team at contact@celon-atelier.be.

Kindly include your full name, order number (for example #0000, as shown in your confirmation email), and the reason for your return.

Once your request has been reviewed and approved, we will provide you with the return instructions.

Please note that returned items must be unused, in their original condition, and returned within the applicable return period.

Return shipping costs are the responsibility of the customer, unless the item received is damaged or incorrect.

Shipping fees may vary depending on your location and the carrier you choose.

We recommend using a trackable shipping service to ensure your return arrives safely.

You have 14 days from the date of delivery to request a return.

To be eligible for a return, the item must meet the following conditions:

• The return period has not expired
• The item is in its original packaging
• All original tags are still attached
• The item has not been worn, used, or damaged

We reserve the right to refuse returns that do not meet these conditions.